Firefox crashes
Hi, I have tried to start Firefox but it keeps crashing. So far , I've tried starting it in safe mode but it still crashes. My OS is Windows xp. the crash ID is bp b19fb5ab 6a3e 4c79 8aec 7435e2140831.
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That is a problem with a Norton NIS update (ipseng32.dll).
- bp-b19fb5ab-6a3e-4c79-8aec-7435e2140831
Firefox 26.0 Crash Report [@ ipseng32.dll@0x8c97a ]
You should update to the current Firefox 31 release (Firefox 32 will be released in a few days).
I just uninstalled and reinstalled to v31, but Firefox still crashes.
I just uninstalled and reinstalled to v31, but Firefox still crashes.
This is not a problem with Firefox, but with Norton software, so reinstalling Firefox won't help. You need to disable the Norton component (possibly Browser Protection) to recover this issue as posted in the above linked thread on the Norton forum.