搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox not working on Windows 8.1 after update to 32.0

  • 2 回覆
  • 18 有這個問題
  • 5 次檢視
  • 最近回覆由 kschmit05

more options

For the last three versions 30.0, 31.0, and 32.0 Firefox will not work after updating on my Windows 8.1 laptop. I have tried resetting Firefox to default state, uninstalling and reinstalling, and resetting my TCP/IP stack (which usually fixes the problem). I also have gone to Internet Options in IE 11 and unchecked the automatically detect settings under the LAN connection options and then rechecked it without success. I also have Chrome installed on my machine as a check to see if it lies within the browser or my internet connection.

Internet Explorer 11 is the only browser that works so something seems to be amiss in Firefox.

For the last three versions 30.0, 31.0, and 32.0 Firefox will not work after updating on my Windows 8.1 laptop. I have tried resetting Firefox to default state, uninstalling and reinstalling, and resetting my TCP/IP stack (which usually fixes the problem). I also have gone to Internet Options in IE 11 and unchecked the automatically detect settings under the LAN connection options and then rechecked it without success. I also have Chrome installed on my machine as a check to see if it lies within the browser or my internet connection. Internet Explorer 11 is the only browser that works so something seems to be amiss in Firefox.

被選擇的解決方法

I discovered that my Norton Internet Security firewall was blocking the new version of the program. Chrome had auto updated recently too and I believe it too was blocked.

從原來的回覆中察看解決方案 👍 2

所有回覆 (2)

more options

Hello kschmit05, any luck in you boot the computer in Windows Safe mode with network support, select in the Startup Settings screen > Enable Safe Mode with Networking.

thank you

more options

選擇的解決方法

I discovered that my Norton Internet Security firewall was blocking the new version of the program. Chrome had auto updated recently too and I believe it too was blocked.