搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Unexpected error when trying to sign in to sync

  • 1 回覆
  • 15 有這個問題
  • 19 次檢視
  • 最近回覆由 guigs

more options

Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

所有回覆 (1)

more options

HI mfackler, That usually means something has gone wrong. If you have already tried to sign out and back in in accounts.firefox.com please provide the following troubleshooting information for further investigation:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.