Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Cannot quit

  • 1 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

more options

About 1 month ago, I was using firefox on my macbook when I got an unresponsive script message, which was not out of the ordinary, except when I went to either stop the script or continue, firefox was completely frozen and has been for this last month. I cannot quit firefox, I still cannot select either stop script or continue and I cannot uninstall firefox. Since it has frozen, I have had to use safari and now that I need to update my Flash, I am unable to do so without quitting firefox which I cannot do. Any suggestions?

About 1 month ago, I was using firefox on my macbook when I got an unresponsive script message, which was not out of the ordinary, except when I went to either stop the script or continue, firefox was completely frozen and has been for this last month. I cannot quit firefox, I still cannot select either stop script or continue and I cannot uninstall firefox. Since it has frozen, I have had to use safari and now that I need to update my Flash, I am unable to do so without quitting firefox which I cannot do. Any suggestions?

所有回覆 (1)

more options

In case you are using "Clear history when Firefox closes" then try to exclude items like the cookies to see if that helps.

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with the places.sqlite database file in the Firefox profile folder.