same on a Win 2012 box with 24.8.0 ESR

Here the URL from log. https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/esr/Windows_NT%206.2.0.0%20(x64)/default/default/update.xml?force=1

This should be fixed https://bugzilla.mozilla.org/show_bug.cgi?id=996139

Please check the user profile to make sure that there is not a lock file that may be blocking certain user features. This lists the user.js features that would lock these: http://forums.frontmotion.com/viewtopic.php?f=10&t=1539&sid=185f6a...

If there is further troubleshooting needed, the ESR working group is a good place to ask the experts as well.

thanks, I don't have a C:\Program Files (x86)\Mozilla Firefox\mozilla.cfg file at all, so no restriction there.

here the log: [15:46:47.957] [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: chrome://browser/content/aboutDialog.js :: init :: line 14" data: no] @ chrome://browser/content/aboutDialog.js:32 [15:46:48.011] AUS:SVC Creating UpdateService [15:46:48.013] AUS:SVC Checker: checkForUpdates, force: true [15:46:48.024] AUS:SVC getLocale - getting locale from file: resource://gre/update.locale, locale: en-US [15:46:48.025] AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/esr/Windows_NT%206.2.0.0%20(x64)/default/default/update.xml?force=1 [15:46:48.025] AUS:SVC gCanCheckForUpdates - able to check for updates [15:46:48.061] AUS:SVC Checker:checkForUpdates - sending request to: https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/esr/Windows_NT%206.2.0.0%20(x64)/default/default/update.xml?force=1 [15:46:48.295] GET https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/esr/Windows_NT%206.2.0.0%20(x64)/default/default/update.xml?force=1 [HTTP/1.1 200 OK 469ms] [15:46:48.663] AUS:SVC Checker:onLoad - request completed downloading document [15:46:48.664] AUS:SVC Checker:onLoad - number of updates available: 0

It seems as the list (https://mxr.mozilla.org/firefox/source/webtools/aus/xml/inc/config-dist.php) need to be fixed but not sure. (as the URL reports: number of updates available: 0)

sorry for the format but couldn't format the log to show nicely.

Hi, manual change the url from ESR to releasetest it show me a update available.

Modified URL: https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/releasetest/Windows_NT%206.2.0.0%20%28x64%29/default/default/update.xml?force=1

Make me believe the "https://mxr.mozilla.org/mozilla/source/webtools/aus/xml/inc/config-dist.php" has a issue. But just guessing.

also notice this issue on Win 2008 R2 box [Windows_NT 6.1.1.0 (x64)]

URL used https://aus3.mozilla.org/update/3/Firefox/24.8.0/20140825140210/WINNT_x86-msvc/en-US/esr/Windows_NT%206.1.1.0%20%28x64%29/default/default/update.xml?force=1

any ideas?

Nick from ESR team clarified: The updates from 24.x.y to 31.2.0 were disabled because of crashes on startup in some situations. They'll be enabled again once 31.3.0 ships, which is scheduled for Dec 1. There are no known issues with the update server configuration.