firefox runs in administrative user and not public and i have norton 360 antivirus
please ,my computer has 2 user account were 1 is mine and i am the administrator and has a password and the other for public for my kids ,so my problem is that lately mozilla was working fine in the 2 users account on my computer but of recent i updated the mozilla in the public user to the latest version and it won't work anymore but the internet explorer works very well and also the mozilla of the administrator user also works very well but not the mozilla of the public user and before the update the mozilla of the public user that is the later version was okay and i have a Norton 360 antivirus and i think it might be it that is blocking the norzila to work but i don't know how to fix it ,please can someone help
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This issue not generated by nortan you should follow few easy steps: Does disabling extensions has any effect?
If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Read this answer in context
Do you get an error message of any kind when trying to start Firefox? Or can you start Firefox but no pages will load?
You might have seen it already, but just in case, here's our support article on resolving firewall issues: Configure firewalls so that Firefox can access the Internet.