搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

The manage add-ons (Shift-CTRL-A) is not working (page does not load) in FF 37.0.1 HELP

  • 3 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

more options

When clicking on the Manage Add-Ons option in the settings area, the browser page simply refreshes. The add-ons manager does not appear. Any assistance/recommendations greatly appreciated

When clicking on the Manage Add-Ons option in the settings area, the browser page simply refreshes. The add-ons manager does not appear. Any assistance/recommendations greatly appreciated

被選擇的解決方法

Do you see any error messages in the Browser Console (Firefox/Tools > Web Developer)?

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

Could you try it this way, either:

  • type or paste about:addons in the address bar and press Enter
  • In the search box on the Windows 7 Start menu, type or paste

    firefox.exe "about:addons"

    and press Enter

If the page is still blocked, can you access it in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Can you get to the Add-ons page?

more options

By the way, if you are investigating potential malware add-ons, you might need to start with the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface innocent sounding bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

more options

選擇的解決方法

Do you see any error messages in the Browser Console (Firefox/Tools > Web Developer)?