Firefox crashes
AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3345 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: wrc%40avast.com:9.0.2021.112,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2 AvailablePageFile: 4497723392 AvailablePhysicalMemory: 3201732608 AvailableVirtualMemory: 3662147584 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 38797312 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1431173839 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429952601 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3401 StartupTime: 1431172914 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 9033367552 TotalPhysicalMemory: 6350327808 TotalVirtualMemory: 4294836224 URL: http://www.memtest86.com/download.htm Vendor: Mozilla Version: 37.0.2 Winsock_LSP: SOCKSESCORT over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\WINDOWS\system32\escortdrv.dll
SOCKSESCORT over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : SOCKSESCORT over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\WINDOWS\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : SOCKSESCORT over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\WINDOWS\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll SOCKSESCORT : 2 : 0 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
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Please post your crash id's so we can better understand the issue:
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.