搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes on startup, re-installing it + Windows & Java Updates didn't help

  • 3 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 user293

more options

As said, Firefox doesn't start properly, always sends me right to the Crash-report window. I tried clean re-installs, rebooting my system, Windows updates, Java updates. Safe mode doesn't start either.

Last Crash report IDs: Safe mode try: bp-fe4a56dd-7a7f-483a-9456-4dea42150514 normal try: bp-e5926bdb-d5d0-4be3-a2a6-a38de2150514

As said, Firefox doesn't start properly, always sends me right to the Crash-report window. I tried clean re-installs, rebooting my system, Windows updates, Java updates. Safe mode doesn't start either. Last Crash report IDs: Safe mode try: bp-fe4a56dd-7a7f-483a-9456-4dea42150514 normal try: bp-e5926bdb-d5d0-4be3-a2a6-a38de2150514

所有回覆 (3)

more options

A chemspill 38.0.1 release to fix a fault in Firefox 38.0 is due to be released in the next few days. Apparently a file in Firefox needed for Nvdia drivers was misspelled and without that file Firefox is crashing upon launch with Windows 7.

If you can't get Firefox to launch in SafeMode, you'll need to download Firefox and re-install it after the patched 38.0.1 version is released.

more options

Cheers for the quick reply, so what you're saying in a nutshell is: wait a few days for 38.0.1 and it should be fixed, right?

more options

Firefox 38.0.1 was just released this afternoon, and will be made available over the next few hours. Since firefox crashes on startup, it won't be able to auto-update, so you will need to reinstall firefox from http://mozilla.org/firefox. Wait a few hours to do this though, to make sure that the download has been updated to 38.0.1.