Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

I can't log in to sync my account

  • 1 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 philipp

LePlane
LePlane
more options

I installed Firefox on a new computer and tried to log into my sync account to migrate the data over. When I put in my email it keeps telling me that the account doesn't exist. I verified the email address on the old computer and it's correct. I even tried to reset password but when I put in the email address again it said it didn't exist. I created a new account with the same email address with no problems. I just can't figure out how to migrate all my data from my old computer. Thanks in advance for your help.

I installed Firefox on a new computer and tried to log into my sync account to migrate the data over. When I put in my email it keeps telling me that the account doesn't exist. I verified the email address on the old computer and it's correct. I even tried to reset password but when I put in the email address again it said it didn't exist. I created a new account with the same email address with no problems. I just can't figure out how to migrate all my data from my old computer. Thanks in advance for your help.

被選擇的解決方法

hi LePlane, this probably means that you have used sync on the old pc for a long time, because there was a new sync/account system introduced in firefox 29. please update to the new sync on your old pc to transfer your data successfully: Sync your Firefox bookmarks, history, passwords and more

從原來的回覆中察看解決方案 👍 1

所有回覆 (1)

philipp
philipp
  • Moderator
more options

選擇的解決方法

hi LePlane, this probably means that you have used sync on the old pc for a long time, because there was a new sync/account system introduced in firefox 29. please update to the new sync on your old pc to transfer your data successfully: Sync your Firefox bookmarks, history, passwords and more