搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

FF sync says Unknown account and i can`t log in or restore the password. redhead@mail.ru

  • 1 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 guigs

more options

Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

所有回覆 (1)

more options

hi OlyaT, I cannot restore the account for you, however I can recommend to delete the account and create a new one with a new password and to change all the passwords that were stored.