Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox won't open after update

  • 1 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

gwynfor
gwynfor
more options

Have just updated to Firefox 40.0, but when trying to open, continually crashes. Tried creating a new profile according to instructions, but it is not possible -- keep getting a crash report, and can neither create a profile, delete an existing one, or rename it.

Have just updated to Firefox 40.0, but when trying to open, continually crashes. Tried creating a new profile according to instructions, but it is not possible -- keep getting a crash report, and can neither create a profile, delete an existing one, or rename it.

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There have been crashes caused by Trusteer Rapport reported.

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Mac:System Preferences -> Other -> Rapport -> Stop Rapport

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: