Firefox 40.0.2 crashes or freezes dozens of times a day
My Firefox constantly crashes and/or freezes multiple times a day. I rarely can have more than a few tabs or windows of Firefox open and it crashes. The reason I know it is crashing is that the window or tab will become distorted, and if I click on the icon in the taskbar to minimize and then maximize the window, the screen will turn white, and then all of my tabs and windows within Firefox will be like that. At that point, it's only a matter of time before it crashes. Many times, in order to get it to crash just so I can not lose all of the tabs I've generated and reopen them on restart, I have to open up multiple instances of Firefox windows until it finally does crash. I have seen as few as two extra windows or as many as 35-40, until it crashes. It's very annoying and it makes it hard to any work much of the time, and I do use Firefox at work. I've never had problems with Firefox at home, or anywhere else really, until now. Please help me figure out what's going wrong and stop the crashes. Thank you.
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
bp-467af11a-ba04-4e99-b6de-ad7562150820 8/20/2015 10:40 AM bp-17a6ebcc-dfbe-4bd2-a646-165f82150820 8/20/2015 10:12 AM bp-7e9a7a96-96ed-407f-b7a8-b0ab22150820 8/20/2015 9:34 AM bp-c9e7a58c-7703-41d0-b059-872fd2150820 8/20/2015 9:32 AM bp-d01aae2a-fba6-4ed5-b208-45d8c2150820 8/20/2015 9:29 AM bp-4c9bfd42-8eae-46a3-bb7b-330272150819 8/19/2015 11:59 AM bp-4bfa2a17-eb43-4500-99d1-652742150819 8/19/2015 11:58 AM
I hope this was done correctly. I notice some posts from people show them as links, but from what I'm seeing it only shows the text of the files and nothing else. Anyway, I hope this is correct and helpful. Thank you.
Hi, thanks for the crash report. It looks as if there might be a problem with your Sophos anti-virus. perhaps you could try updating or temporarily disabling it to see if the crashes stop, or maybe change some settings.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
Berret said
I hope this was done correctly. I notice some posts from people show them as links
The forum auto changes BP report numbers into links, as you can see.
Signature OOM OutOfMemory
dwmapi.dll = Microsoft
ntdll.dll = Microsoft
swi_filter.dll = Sophos Anti-Virus
swi_ifslsp.dll = Sophos Anti-Virus
Attn Sumo's; there are 20 Related Bugs.
Install the current Sophos program.
Also; Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Well, I have no real control over Sophos. I work in IT, but with my position there's not much I can do. As best I can tell, it's the latest version, and it updates itself constantly. I did use the System File Checker and check for updated graphics drivers, and everything was fine. I hate Internet Explorer, because of the lack of add-ons like Ad Block and others, and hopefully there's some other way around this.
Are you on a network or work computer?
Download the current Sophos full installer and save it. Remove the current program from your system. Reboot. Then run the full installer.
Sorry, been pretty busy. It is a networked computer, and while I do have admin rights, I don't have access or authority for everything.
The same thing is occurring with me as well, Berret.
Hi Angie
Could you please start a new thread for your question?
Then you can provide more information like your operating system and installed extensions and installed plugins.
In case of crashes also please add some recent crash IDs that start with a "bp-" prefix. You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Started a new thread.
由 shobuz99 於 修改