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Firefox crashes

bedingfieldpaul
bedingfieldpaul
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Firefox crash report appears when i try to open firefox and unable to open firefox. I have been through the help pages and uninstalled and reinstalled as instructed but still no joy. I have uninstalled any program recently added that may have cause the crash but still no luck. i am now following the recommendation to ask for help! I have found the crash report ID and am hoping someone out there can help

crash report id - bp-6d0bbb93-4905-49c7-bee3-aa5bf2150921

Firefox crash report appears when i try to open firefox and unable to open firefox. I have been through the help pages and uninstalled and reinstalled as instructed but still no joy. I have uninstalled any program recently added that may have cause the crash but still no luck. i am now following the recommendation to ask for help! I have found the crash report ID and am hoping someone out there can help crash report id - bp-6d0bbb93-4905-49c7-bee3-aa5bf2150921

被選擇的解決方法

hi, looking closer at those reports, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

從原來的回覆中察看解決方案 👍 1

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philipp
philipp
  • Moderator
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選擇的解決方法

hi, looking closer at those reports, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

bedingfieldpaul
bedingfieldpaul 提出問題者
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Thank you Phillipp

Your helpful advice has solved the problem and now i am not forced to use horrible google chrome.

Thanks and will use mozilla support again if needed