搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Installation problems

  • 3 回覆
  • 5 有這個問題
  • 1 次檢視
  • 最近回覆由 kaa_aziz

more options

Hi, I write to you to notice a problem in the installation of the last Firefox version. When runing the .exe file to install, the installation process stops after extracting files. So I had to extract the .exe manually and install the setup.exe. Thank You.

Hi, I write to you to notice a problem in the installation of the last Firefox version. When runing the .exe file to install, the installation process stops after extracting files. So I had to extract the .exe manually and install the setup.exe. Thank You.

所有回覆 (3)

more options

Hi kaa_aziz , Thank you for reporting this, can you provide a little more details where you are downloading and how you are 'extracting' the files when you updated?

Thank you!

more options

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

more options

Hi, I downloaded the full package https://download-installer.cdn.mozilla.net/pub/firefox/releases/42.0/win32/fr/Firefox%20Setup%2042.0.exe . after that I had to extract the .exe file to a folder under the name of 'Firefox Setup 42.0", and I installed the setup.exe contained in this folder.