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Not Responding after updating to Windows 10, when moving an email from Inbox to a folder. (not solved by safe mode)

  • 11 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 jbacinti

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Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0.

Thanks,

jbacinti

Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0. Thanks, jbacinti

由 Wayne Mery 於 修改

被選擇的解決方法

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

從原來的回覆中察看解決方案 👍 1

所有回覆 (11)

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What is your anti-virus software?

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I use Webroot and Spybot S & D. I used them before with XP and Wiindows 7 with no issues.

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Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

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Did this before and the issue doesn't go away. My thought is that it is an issue with T-Bird and something new in Windows 10. Have you received questions about this from others?

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Then the cause may be a Thunderbird add-on - eliminate them by disabling one at a time in Tools (Alt-T) | Add-ons | Extensions and restarting.

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Only have one add-on and disabling it did not fix the issue.

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選擇的解決方法

jbacinti,

Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what works?

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Problem fixed.

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jbacinti said

Problem fixed.

OK. But the question is - what specific step/change solved it?

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Can you share with us what fixed it?

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Frankly I am not exactly sure but my first guess is an update last month to Windows 10. By the time I got your latest suggestion about deleting T-Bird, the problem was solved.