I am also seeing an error: gloda.datastore ERROR got error in _asyncTrackerListener.handleError(): 19: constraint failed resource:///modules/gloda/log4moz.js

https://support.mozilla.org/en-US/kb/cannot-receive-messages

christ1 said

https://support.mozilla.org/en-US/kb/cannot-receive-messages

I went through this link before and it didn't help.

I also saw that I had the error about the TLS problem so I installed the Disable DHS add on and that didn't fix the problem either.

I also saw that I had the error about the TLS problem

What error exactly?

Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Application Basics

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-7b3b6103-b465-4876-8966-f73532130917 (9/17/2013)
   http://crash-stats.mozilla.com/report/index/bp-370c2f88-8696-44b5-9b95-c18aa2130829 (8/29/2013)
   http://crash-stats.mozilla.com/report/index/bp-c60314d4-46fa-4033-b2e1-210392130807 (8/7/2013)
   http://crash-stats.mozilla.com/report/index/bp-3e3388de-c050-4fc4-8347-84dc12130807 (8/7/2013)
   http://crash-stats.mozilla.com/report/index/bp-ddd425e5-3796-40de-a3a5-58e202130807 (8/7/2013)

 Extensions
   Disable DHE, 0.1.2, true, 5aa55fd5-6e61-4896-b186-fdc6f298ec92@mozilla
   Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: bdd27049-2143-423e-a4fe-e67f5c363b4
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1448556965
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: Lexmark Pro900 Series (USB)
     print.printer_HP_Officejet_Pro_8610.print_bgcolor: false
     print.printer_HP_Officejet_Pro_8610.print_bgimages: false
     print.printer_HP_Officejet_Pro_8610.print_colorspace:
     print.printer_HP_Officejet_Pro_8610.print_command:
     print.printer_HP_Officejet_Pro_8610.print_downloadfonts: false
     print.printer_HP_Officejet_Pro_8610.print_duplex: -437918235
     print.printer_HP_Officejet_Pro_8610.print_edge_bottom: 0
     print.printer_HP_Officejet_Pro_8610.print_edge_left: 0
     print.printer_HP_Officejet_Pro_8610.print_edge_right: 0
     print.printer_HP_Officejet_Pro_8610.print_edge_top: 0
     print.printer_HP_Officejet_Pro_8610.print_evenpages: true
     print.printer_HP_Officejet_Pro_8610.print_footercenter:
     print.printer_HP_Officejet_Pro_8610.print_footerleft: &PT
     print.printer_HP_Officejet_Pro_8610.print_footerright: &D
     print.printer_HP_Officejet_Pro_8610.print_headercenter:
     print.printer_HP_Officejet_Pro_8610.print_headerleft: &T
     print.printer_HP_Officejet_Pro_8610.print_headerright: &U
     print.printer_HP_Officejet_Pro_8610.print_in_color: true
     print.printer_HP_Officejet_Pro_8610.print_margin_bottom: 0.5
     print.printer_HP_Officejet_Pro_8610.print_margin_left: 0.5
     print.printer_HP_Officejet_Pro_8610.print_margin_right: 0.5
     print.printer_HP_Officejet_Pro_8610.print_margin_top: 0.5
     print.printer_HP_Officejet_Pro_8610.print_oddpages: true
     print.printer_HP_Officejet_Pro_8610.print_orientation: 0
     print.printer_HP_Officejet_Pro_8610.print_page_delay: 50
     print.printer_HP_Officejet_Pro_8610.print_paper_data: 1
     print.printer_HP_Officejet_Pro_8610.print_paper_height: 11.00
     print.printer_HP_Officejet_Pro_8610.print_paper_name:
     print.printer_HP_Officejet_Pro_8610.print_paper_size_type: 0
     print.printer_HP_Officejet_Pro_8610.print_paper_size_unit: 0
     print.printer_HP_Officejet_Pro_8610.print_paper_width: 8.50
     print.printer_HP_Officejet_Pro_8610.print_plex_name:
     print.printer_HP_Officejet_Pro_8610.print_resolution: -437918235
     print.printer_HP_Officejet_Pro_8610.print_resolution_name:
     print.printer_HP_Officejet_Pro_8610.print_reversed: false
     print.printer_HP_Officejet_Pro_8610.print_scaling: 1.00
     print.printer_HP_Officejet_Pro_8610.print_shrink_to_fit: true
     print.printer_HP_Officejet_Pro_8610.print_to_file: false
     print.printer_HP_Officejet_Pro_8610.print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8610.print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8610.print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8610.print_unwriteable_margin_top: 0
     print.printer_Lexmark_7100_Series.print_bgcolor: false
     print.printer_Lexmark_7100_Series.print_bgimages: false
     print.printer_Lexmark_7100_Series.print_command:
     print.printer_Lexmark_7100_Series.print_downloadfonts: false
     print.printer_Lexmark_7100_Series.print_edge_bottom: 0
     print.printer_Lexmark_7100_Series.print_edge_left: 0
     print.printer_Lexmark_7100_Series.print_edge_right: 0
     print.printer_Lexmark_7100_Series.print_edge_top: 0
     print.printer_Lexmark_7100_Series.print_evenpages: true
     print.printer_Lexmark_7100_Series.print_footercenter:
     print.printer_Lexmark_7100_Series.print_footerleft: &PT
     print.printer_Lexmark_7100_Series.print_footerright: &D
     print.printer_Lexmark_7100_Series.print_headercenter:
     print.printer_Lexmark_7100_Series.print_headerleft: &T
     print.printer_Lexmark_7100_Series.print_headerright: &U
     print.printer_Lexmark_7100_Series.print_in_color: true
     print.printer_Lexmark_7100_Series.print_margin_bottom: 0.5
     print.printer_Lexmark_7100_Series.print_margin_left: 0.5
     print.printer_Lexmark_7100_Series.print_margin_right: 0.5
     print.printer_Lexmark_7100_Series.print_margin_top: 0.5
     print.printer_Lexmark_7100_Series.print_oddpages: true
     print.printer_Lexmark_7100_Series.print_orientation: 0
     print.printer_Lexmark_7100_Series.print_pagedelay: 500
     print.printer_Lexmark_7100_Series.print_paper_data: 1
     print.printer_Lexmark_7100_Series.print_paper_height: 11.00
     print.printer_Lexmark_7100_Series.print_paper_size: 0
     print.printer_Lexmark_7100_Series.print_paper_size_type: 0
     print.printer_Lexmark_7100_Series.print_paper_size_unit: 0
     print.printer_Lexmark_7100_Series.print_paper_width: 8.50
     print.printer_Lexmark_7100_Series.print_printer: Lexmark 7100 Series
     print.printer_Lexmark_7100_Series.print_reversed: false
     print.printer_Lexmark_7100_Series.print_scaling: 1.00
     print.printer_Lexmark_7100_Series.print_shrink_to_fit: true
     print.printer_Lexmark_7100_Series.print_to_file: false
     print.printer_Lexmark_7100_Series.print_unwriteable_margin_bottom: 0
     print.printer_Lexmark_7100_Series.print_unwriteable_margin_left: 0
     print.printer_Lexmark_7100_Series.print_unwriteable_margin_right: 0
     print.printer_Lexmark_7100_Series.print_unwriteable_margin_top: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_bgcolor: false
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_bgimages: false
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_colorspace:
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_command:
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     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_duplex: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_edge_bottom: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_edge_left: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_edge_right: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_edge_top: 0
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_evenpages: true
     print.printer_Lexmark_Pro4000_Series_(Copy_1).print_footercenter:

What TLS error?

It is in the error log for Thunderbird.

Timestamp: 12/3/2015 9:02:04 AM Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.4.0&os=WINNT&buildid=20151119061742 Line: 0

The error I saw that started all of this was:

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.

Not sure what I did but now I am getting my emails again. Maybe it was installing the addon. Thanks for helping.

Susan

Warning: This site makes use of a SHA-1 Certificate;

This is a warning, not an error. SHA-1 certificates won't be supported anymore in the not too distant future. But right now they still are. Installing the add-on did nothing, and I have no idea why you even did it.

Most likely it was a glitch at Verizon.

When I searched on my error most every result had a link to installing the add-on so I figured I should try it. Nothing else was coming up with any suggestions on how to fix it. The error I was getting about the:

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.

Are these errors? I can uninstall the addon to see if it goes back to blocking my email. I do think we need to get away from SHA1 just getting everyone to do that is going to take some time. I don't like using the old algorithm so if I don't have to I will get rid of it.

I don't like using the old algorithm so if I don't have to I will get rid of it.

Tell that to Verizon, it's their cert, not your's.

Yeah, I know. I know some people who work for Verizon security, surprised that it is not something they make Verizon do. So I disabled the add-on and I am still getting messages so it must have been a glitch at Verizon. Thanks for your help anyway, glad it wasn't a big problem on my end.

Since the original problem has (somehow) been resolved, can you mark the thread as 'Solved' please? Thank you.