Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

why does my phone say I have a virus

  • 1 回覆
  • 3 有這個問題
  • 7 次檢視
  • 最近回覆由 guigs

more options

My phone says I have a virus and get pop ups all the time how do I deal with those? I don't trust them and I don't want to listen to them what should I do

My phone says I have a virus and get pop ups all the time how do I deal with those? I don't trust them and I don't want to listen to them what should I do

所有回覆 (1)

more options

I understand that there is a site or a webpage that pops up each time that says that you you have a virus. First I would reinstall Firefox for Android or delete the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.

Second, if there was indeed a virus, Anroid is pretty stable, but you can find a security app in the Google playstore as well. The choice of scanner is a matter of opinion so I will leave the choosing up to you.




Did this help you with your problems? Please let us know!