Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Existing account with working sync; password lost

  • 1 回覆
  • 1 有這個問題
  • 9 次檢視
  • 最近回覆由 bumpycat

bumpycat
bumpycat
more options

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015. My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012. I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work. How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

被選擇的解決方法

Of course I can reset the password, and log in from an existing system with the new password to restore the stored configuration/history from that browser. I think I've answered my own question.

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

bumpycat
bumpycat 提出問題者
more options

選擇的解決方法

Of course I can reset the password, and log in from an existing system with the new password to restore the stored configuration/history from that browser. I think I've answered my own question.