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I can not upload attachments with firefox in yahoo mail

  • 4 回覆
  • 5 有這個問題
  • 4 次檢視
  • 最近回覆由 philipp

fpolito
fpolito
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I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18

My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums?

Thanks,

Frank

I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18 My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums? Thanks, Frank

被選擇的解決方法

hi frank, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

從原來的回覆中察看解決方案 👍 2

所有回覆 (4)

philipp
philipp
  • Moderator
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選擇的解決方法

hi frank, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

fpolito
fpolito 提出問題者
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Yes I am. I am going to try to uninstall it and see what happens. I thank you for your quick response. I love the browser and want to continue using it. I will let you know.

fpolito
fpolito 提出問題者
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I disabled trusteer and it solved my problem, who would think. Thanks again.

philipp
philipp
  • Moderator
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hi again fpolito, trusteer has released an update in the meantime that should address the issue. could you please check for us, that on the latest version of trusteer (here's how to update: http://www.trusteer.com/User-Guides/R.../333.htm) there is no longer a problem with uploading files even when trusteer is active and get back to us with this info?

thanks a lot!