Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 3 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

When opening Firefox today for the first time since last using, updates were automatically installed but crashed during the process. I can get to the firefox "start" page, but nothing will connect from any bookmark/link/manual entry. I sent in a crash report, and have the text for that, but I can't seem to do anything with it. I am using Chrome, that is obviously working. I am unable to automatically add the "Troubleshooting Information" link below Not sure what version of FF is currently installed after this crash, it should be current as of yesterday

When opening Firefox today for the first time since last using, updates were automatically installed but crashed during the process. I can get to the firefox "start" page, but nothing will connect from any bookmark/link/manual entry. I sent in a crash report, and have the text for that, but I can't seem to do anything with it. I am using Chrome, that is obviously working. I am unable to automatically add the "Troubleshooting Information" link below Not sure what version of FF is currently installed after this crash, it should be current as of yesterday

所有回覆 (3)

more options

hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

more options

Hi, thanks. Will I lose my bookmarks if I do this ?

more options

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


See also: