What is your anti-virus/security software?

Thanks for a quick reactionOn all pc's Avira freeware version and Windows firewall. This I have for years and worked fine. But even when I turn them off both the result is the same: receiving mails ok, sending mails impossible.

Regards Rolf

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode# - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Hi Christ,

Unfortunately it is the same problem in safe mode on all pc's. I don't understand it because i saw on internet that I'm not the only one with the same problem. I updated the first pc 1 or 1½ week ago then this happened, the second I updated today and my wife had the same on het laptop and pc. Everytime after the update we couldn't send mails. So I have only an old slow laptop with windows xp and thunderbird 38.5 where we have to send our mails.

Regards, Rold

Unfortunately it is the same problem in safe mode

Did you start Windows and Thunderbird in safe mode?

Hi Christ,

I tried it again, both in safe mode, but impossible to send. Yes, I was connected to the network :-) You can see here what happenes https://youtu.be/35Egz0T9328 (in safe mode) Thanks for your help so far.

Regards Rolf

christ1 zei

Unfortunately it is the same problem in safe mode

Did you start Windows and Thunderbird in safe mode?

The box "are you sure to send this mail" pops up when you click send, the box dissapears but the mail is not send

What's odd is that you do get that box in the first place. Any idea where this comes from? Something related to 'Send later'? Is it a setting you deliberately made? If it's caused by an add-on, safe mode should have eliminated that possibility.

Christ, that box is always popping up. It says "are you sure you want to sent this mail ?" then you click ok and another box is popping up and telling me : "your mail is send" then the box and mail are disappering. I had that with all my thunderbirds till now. I have windows 7 and Thunderbird Dutch version. This never gave problems. Regards, Rolf

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Have you tried info as set out here: https://kundeservice.tdc.dk/tdc-mail/funktioner-og-brug/mailserver

• Server Name: asmtp.mail.dk
• Port 465
• User Name = full email address
• Authentication method: Normal Password
• Connection Security: SSL/TLS

christ1 zei

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Hi Christ, Attached the requested file. Hope this helps to find a solution. If I install an older version, then it will also not work. That means for me that version 45.1 has changed something somewhere. Regards, Rolf

Toad-Hall zei

Have you tried info as set out here: https://kundeservice.tdc.dk/tdc-mail/funktioner-og-brug/mailserver

• Server Name: asmtp.mail.dk
• Port 465
• User Name = full email address
• Authentication method: Normal Password
• Connection Security: SSL/TLS

Hi Toad, I checked this but it seems ok, beside that the only pc/laptop which I didn't update has exact the same account settings as the other ones and is working still like a charm. So the Rolver zei

christ1 zei

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Hi Christ, Attached the requested file. Hope this helps to find a solution. If I install an older version, then it will also not work. That means for me that version 45.1 has changed something somewhere. Regards, Rolf

How can I attache a file, Ican only upload a jpg file not a word file Regards, Rolf

Rolver zei

Toad-Hall zei

Have you tried info as set out here: https://kundeservice.tdc.dk/tdc-mail/funktioner-og-brug/mailserver

• Server Name: asmtp.mail.dk
• Port 465
• User Name = full email address
• Authentication method: Normal Password
• Connection Security: SSL/TLS

Hi Toad, I checked this but it seems ok, beside that the only pc/laptop which I didn't update has exact the same account settings as the other ones and is working still like a charm. I tried to play with other ports:nope

Regards Rolf

Rolver zei

christ1 zei

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Hi Christ, Attached the requested file. Hope this helps to find a solution. If I install an older version, then it will also not work. That means for me that version 45.1 has changed something somewhere. Regards, Rolf

It is to big to get it on this page , I mail the file to you

Regards, Rolf

Hi Christ, I can't reply your mail (no-reply@mozilla.org), can you send me a mail address were I can send the mail to. Thanks Rolf

Paste the text into your posting here. You can trim all the stuff about printers and fonts.

Zenos asked me to mail the file, I get the following message: Delivery to the following recipient failed permanently:

    no-reply@mozilla.org

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the relay mailman1.scl3.mozilla.com [63.245.214.180].

The error that the other server returned was: 550 5.1.1 <no-reply@mozilla.org>: Recipient address rejected: User unknown in virtual alias table

Regards Rolf

That's a "no-reply" address so of course it fails.

But I said "paste" not "post".

Thus:

 Application Basics

   Name: Thunderbird
   Version: 45.2
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Thunderbird/45.2
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20160519175719
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.tamba.co.uk:143, plain, passwordCleartext
     OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true
     OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, false

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (pop3) pop-mail.outlook.com:995, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account12:
     INCOMING: account12, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.office365.com:587, SSL, passwordCleartext, true

   account13:
     INCOMING: account13, , (rss) Feeds, plain, passwordCleartext

   account14:
     INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account15:
     INCOMING: account15, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account16:
     INCOMING: account16, , (imap) imap.gmx.com:993, SSL, passwordCleartext
     OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
     OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, false

   account17:
     INCOMING: account17, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account18:
     INCOMING: account18, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

   account19:
     INCOMING: account19, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account20:
     INCOMING: account20, , (nntp) news.mozilla.org:119, plain, passwordCleartext
     OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true

   account21:
     INCOMING: account21, , (nntp) news.eternal-september.org:119, plain, passwordCleartext
     OUTGOING: , mail.tamba.co.uk:587, plain, passwordCleartext, true

   account22:
     INCOMING: account22, , (imap) imap.aol.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true

   account23:
     INCOMING: account23, , (imap) imap.lineone.net:143, plain, passwordEncrypted
     OUTGOING: , smtp.tiscali.co.uk:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-2df1b54b-96e2-43dc-904b-8d1702160514 (2016-05-14)
   http://crash-stats.mozilla.com/report/index/bp-ca2ba43e-d121-4922-baa9-305342160415 (2016-04-15)
   http://crash-stats.mozilla.com/report/index/bp-22bfa0cd-280d-4c0c-b74c-ea2a32160326 (2016-03-26)
   http://crash-stats.mozilla.com/report/index/bp-3134b5bd-3819-4a8d-acf6-1ebec2160318 (2016-03-18)
   http://crash-stats.mozilla.com/report/index/bp-3bfad356-adb6-4c4e-8a55-d2a022160311 (2016-03-11)

 Extensions
   abcTajpu "a b c type-oo", 1.8.5.1-signed.1-signed, true, {15a7ef52-8a77-426e-9e17-e21af257d7c8}
   abusix Spam reporter, 1.0.2, true, abusixspamreporter@simon.pirschel
   Address Close Button, 1.3, true, address_close_button@emak.org
   Auto Address Cleaner, 1.0.4, true, {b65d0be3-cc20-44e1-bbaa-ea394dbffa34}
   Auto Resize Image, 0.13.10, true, AutoResizeImage@gmail.com
   Clippings, 5.0.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}
   CompactHeader, 2.1.0, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Copy Sent to Current, 1.1.5, true, copysent2current@ggbs.de
   Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
   EditHtml, 0.2.3.4, true, {4a104f95-6584-4f9d-81cf-8071c43d5510}
   Email Address Crawler - Kaosmos version, 5.1.2, true, emailcrawler@torge.kummerow
   Enigmail, 1.9.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Expression Search / Google Mail UI, 1.0, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
   Extra Format Buttons, 1.3, true, extra.format.buttons@codefisher.org
   FiltaQuilla, 1.3.1, true, filtaquilla@mesquilla.com
   Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492}
   Folder Pane View Switcher, 1.10, true, FolderPaneSwitcher@kamens.us
   FolderFlags, 1.2.6, true, {2bc419d0-6cf3-11da-8494-000a95be0946}
   gContactSync, 2.0.11, true, gContactSync@pirules.net
   Get Selected Mails, 0.10.0, true, GetSelectedMails@gmail.com
   HabuL, 1.21.0, true, {41e52bd9-defc-4a0f-a542-cf643a0776d1}
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   JunQuilla, 1.0.4, true, junquilla@mesquilla.com
   Lightning, 4.7.2b1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Redirect, 0.8.7, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
   Mail Summaries, 3.0.2, true, mailsummaries@mozillamessaging.com
   MailHops, 1.0.7, true, thunderbird@mailhops.com
   quickFilters, 3.1, true, quickFilters@axelg.com
   QuickFolders, 4.5pre47, true, quickfolders@curious.be
   Show All Body Parts, 1.2, true, ShowAllBodyParts@kamens.us
   StartupMaster, 1.6.1-signed.1-signed, true, {506d044e-41fa-4cc8-9dc6-9ff70e96eebf}
   Manually sort folders, 1.1.1, false, tbsortfolders@xulforum.org
   MoreFunctionsForAddressBook, 0.7.5, false, {3e17310d-82e8-4a43-bd2f-7c3055bfe589}
   Password Exporter, 1.3.2, false, {B17C1C5A-04B1-11DB-9804-B622A1EF5492}
   Remove Duplicate Messages (Alternate), 0.3.12, false, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 523264
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.document_color_use: 1
     browser.display.use_system_colors: true
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 45.2
 <font stuff redacted>
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: Gallium 0.4 on AMD KABINI
     gfx.crash-guard.glcontext.driverVersion: 3.0 Mesa 10.3.2
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 945d601c-ce49-42dd-8e29-842f370b9e4
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1463693068
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

<printing stuff redacted>

     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false

 Graphics

     Adapter Description: X.Org -- Gallium 0.4 on AMD KABINI
     Vendor ID: X.Org
     Device ID: Gallium 0.4 on AMD KABINI
     Driver Version: 3.0 Mesa 10.3.2
     WebGL Renderer: X.Org -- Gallium 0.4 on AMD KABINI -- 3.0 Mesa 10.3.2
     GPU Accelerated Windows: 0

     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo
     CairoUseXRender: 1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC

Rolver zei

Goodday Support Team, After updating Thunderbird from version 45.0 to 45.1 I can't send mails any longer. Receiving mails is no problem and Lightning is also working fine. I have the same problem after updating on 4 pc's !! I have googled around and read your questionary but couldn't find the right answer. After that I have installed version 45.0 again after cleaning the redistry, same: I couldn't send mails. I have tried the old and new version after clean installation with and without virusscanner and firewall: same result, impossible to send mails. The box "are you sure to send this mail" pops up when you click send, the box dissapears but the mail is not send and stay on the screen. (see attachment). I have also a laptop with version 38.5 which still works fine. I compared all account settings with the other pc's and this is exactly the same. My light is going slowly out now and I won't go back to Outlook!! I really hope that you can give me a solution for this problem, thanks in advance. Regards, Rolf Verheij Denmark

Hello All, Problem is solved, it was an extension. First I have disabled all extensions, after that no problem. Then the most logic bogey was for me the extension "Check and Send" . That was true, all other extensions are working fine. What I don't understand is when I started Windows and Thunderbird in safe mode (on 2 pc's) that the extension most probably was not disabled. However I'm happy with the result and thanks all for your quick reactions and suggestions. Regards Rolf