Hi

The best way to ask a support question is here in the Support Forum. There is no support available by email.

I do not understand your point about an "educated guess", but I do notice that you copy of Firefox needs to be updated so that you have the latest security and stability fixes as well as new features. You can read more about how to update here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

granskared said

same question: does Mozilla have an address such as e.Mozilla.org

You likely signed up for a Mozilla newsletter at https://www.mozilla.org/newsletter/ for https://blog.mozilla.org/about_mozilla/

Yes the mozilla at e.mozilla.org is a legit email address.

I am pleased that e.mozilla os a legit email address :)