Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 1 回覆
  • 1 有這個問題
  • 3 次檢視
  • 最近回覆由 philipp

udaymgiri
udaymgiri
more options

Malwarebytes Anti-Malware (MEE) 1.75.0.1300 www.malwarebytes.org

Database version: v2016.09.13.05

Windows 7 Service Pack 1 x86 NTFS Internet Explorer 11.0.9600.18426 udaya.mangalagiri :: UDAYA4 [administrator]

Protection: Enabled

9/13/2016 5:57:51 PM mbam-log-2016-09-13 (17-57-51).txt

Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P Scan options disabled: Objects scanned: 434219 Time elapsed: 5 minute(s), 16 second(s)

Memory Processes Detected: 0 (No malicious items detected)

Memory Modules Detected: 0 (No malicious items detected)

Registry Keys Detected: 0 (No malicious items detected)

Registry Values Detected: 0 (No malicious items detected)

Registry Data Items Detected: 0 (No malicious items detected)

Folders Detected: 0 (No malicious items detected)

Files Detected: 0 (No malicious items detected)

(end)

Malwarebytes Anti-Malware (MEE) 1.75.0.1300 www.malwarebytes.org Database version: v2016.09.13.05 Windows 7 Service Pack 1 x86 NTFS Internet Explorer 11.0.9600.18426 udaya.mangalagiri :: UDAYA4 [administrator] Protection: Enabled 9/13/2016 5:57:51 PM mbam-log-2016-09-13 (17-57-51).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P Scan options disabled: Objects scanned: 434219 Time elapsed: 5 minute(s), 16 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
附加的畫面擷圖

被選擇的解決方法

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

philipp
philipp
  • Moderator
more options

選擇的解決方法

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.