I have just looked at the brighthouse site and it wants to know the zip code. So it's pointless trying to guess what your settings should be without knowing your location. So, what settings were you told? What settings are you using? The easiest way to answer this second question is to post your settings. * Open '''Help''' (or click on three-line-icon and select Help). * Choose '''Troubleshooting Information'''. * Clear the check box "Include account names". * Use the button ''Copy to clipboard'' to select and copy all the text. * Paste this in your post.