搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 2 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 hjmoller

more options

firefox crashes at opening time, even in safe mode.

Crash ID: bp-ea6a49fc-fdd4-4440-9df9-58a712170130

firefox crashes at opening time, even in safe mode. Crash ID: bp-ea6a49fc-fdd4-4440-9df9-58a712170130

被選擇的解決方法

hallo hjmoller, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

hallo hjmoller, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

more options

thanks for the prompt reply. esr version 45.7.0 seems to work.

I've reported this to my IT departmet as well.