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After update Thunderbird behaved as if I were a new user. Uninstalled Thunderbird in order to do a re-install, but the latter is not possible. Help!

  • 11 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 user1121639

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Installation stops after 100% extracting of downloaded files without any message. Windows 10 product build 14393.1198 Avira Antivirus Productversie 15.0.26.48 11-4-2017 Zoekprogramma 8.03.44.88 15-6-2017 Virusdefinitiebestand 8.14.12.160 16-6-2017 Control Center 15.00.26.45 5-5-2017 Configuratiecentrum 15.00.26.45 5-5-2017 Luke Filewalker 15.00.26.45 5-5-2017 Real-Time Protection 15.00.26.45 5-5-2017 Filteren 15.00.25.81 3-3-2017 Mail Protection 15.00.26.45 5-5-2017 Web Protection 15.00.26.45 5-5-2017 Planner 15.00.26.45 5-5-2017 Updateprogramma 15.00.26.45 5-5-2017 Rootkits Protection 15.00.25.81 3-3-2017 Local Decider 15.00.26.47 5-5-2017

Installation stops after 100% extracting of downloaded files without any message. Windows 10 product build 14393.1198 Avira Antivirus Productversie 15.0.26.48 11-4-2017 Zoekprogramma 8.03.44.88 15-6-2017 Virusdefinitiebestand 8.14.12.160 16-6-2017 Control Center 15.00.26.45 5-5-2017 Configuratiecentrum 15.00.26.45 5-5-2017 Luke Filewalker 15.00.26.45 5-5-2017 Real-Time Protection 15.00.26.45 5-5-2017 Filteren 15.00.25.81 3-3-2017 Mail Protection 15.00.26.45 5-5-2017 Web Protection 15.00.26.45 5-5-2017 Planner 15.00.26.45 5-5-2017 Updateprogramma 15.00.26.45 5-5-2017 Rootkits Protection 15.00.25.81 3-3-2017 Local Decider 15.00.26.47 5-5-2017

所有回覆 (11)

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Do you run CCleaner software on your computer? Their last upgrade corrupted Thunderbird files. Ths is why it is recommended to tell CCleaner to leave your Thunderbird files alone.

You can try to recover your profile as described in his article. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

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I still cannot (re)install Thunderbird!

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Where are you downloading Thunderbird from? Hopefully the Get Thunderbird site.

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Absolutely!

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Try installing with your antivirus turned off. I have heard of cases where the antivirus stalled the install.

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I did so, both antivirus and firewall turned off but no dice

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Do you still have a Mozilla Thunderbird folder under Programs(x86)? If you delete that will the install run? If you start your computer in Safe mode with networking will it install?

After that I am out of suggestions.

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I renamed that folder and did try installing in safe mode... :(

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I hope someone else has some ideas because I am tapped out. Sorry.

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Start Windows in safe mode. Delete the program folder install again

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If there are still problems, then some Windows maintenance and repairs should be done.

1. How to run a "Check Disk" in Windows

2. How to run a "Disk Cleanup" in Windows

3. How to run a "System File Check" in Windows