Moz sending me a lot of marketting emails recently and unsubscribe is not working (unsubscribe working slowly)
Hey, over the last month perhaps I've been getting a lot (a few emails a week) of spam from Moz.
At first there was a link to an unsubscribe setting that I was already unsubscribed from.
Now the unsubscribe link takes you to a page where you have to enter your email address and you send me more spam allowing me to opt out. It's also slow. The opt out form email hadn't arrived in the time it took to create this support account and start writing this post.
So starting with basic etiquette. Have an unsubscribe link which I click on. It should take me to a page that ideally simply says "You're unsubscribed!". If you've got lots of options, it should say "You're unsubscribed! Tick any of the below to resubscribe".
Demanding I enter my email address into a form, from a link I could only have got from the email you sent to that same email address is all sorts of wrong. Have you hired a new marketing guy? Are they a bit over eager?
I support Moz but I really really dislike spam. Of all the organisations I deal with Moz should really have a better grip on this stuff.
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If you are talking about ads, that is not from Mozilla. Mozilla does send out a newsletter to those who ask for it.
Some e-mail providers have the option to sort incoming mail. Contact your e-mail provider for help.
Go here and register for protection for your e-mail and phones; https://www.donotcall.gov/ The National Do Not Call Registry
They are from Mozilla and are marketing. Nothing has changed at my end, I haven't installed FF on a new machine in a while. The emails are going to the account used to sync my bookmarks.
Topics include:
Like bookmarks? You’ll love this Firefox Account feature. From To a better web, The Firefox Accounts Team
and Welcome to the open web
Taken from my email bin.
As mentioned, there's an opt out link to unsubscribe which goes to:
https://www.mozilla.org/en-US/newsletter/recovery/
This requires you enter your email address (classic phishing technique which is why we don't do it in our unsubscribe links!)
That eventually sends you an email where you can update what I assume are new newsletter preferences. They differ from the one option that used to be in the account.
Thanks
Ian
I called for more help.
Thanks for the report, Ian! Very sorry for this experience! I would imagine this is a new bug in our newsletter system. Would you mind sending me all the relevant newsletters you received so I can use them as evidence that I can present to the Newsletters/Marketing team for further investigation? Please fwd them to mozsupport at gmail.com. Hopefully we can get this fixed soon & get a better unsubscribe page back up. You said we previously had a better one?
Hello, I've forwarded three to the address above including this url (https://support.mozilla.org/en-US/questions/1173768) so it should be easy to find them :)
The unsubscribe option I mentioned can be found as follows:
In Firefox goto:
about:preferences?entrypoint=menupanel#sync
From there "manage account and on the new page communication preferences. This also includes a link to the "new" newsletter opt in page I linked to above. I don't remember it being there before, but to be honest I was just looking for an opt out so not really paying attention :)
That is the one, the newsletter preferences in your Firefox Sync, uncheck that.
Noah, you can contact the Firefox life cycle marketing team to inquire about their email specifically. Let me know if you need the contact, you know my email ;-)
Yes, I was already opted out of the original, so it was a surprise to see a slew of new emails coming in which all rely on a new unsubscribe mechanism, and one which requires me to enter my email address into a form. The form was the most concerning because it feels a little like a phishing site. It isn't of course, but part of reducing how often people are phished involves not giving them forms that start asking for personal information that isn't needed :) It desensitises users to real danger.
I might drop them a note, I assumed there'd be a central corporate communications governance body that would mandate "stuff". It's not really my area of expertise, but it butts onto my areas occasionally :)
It's great that it's taken seriously though and investigated. Thank you for everyone's input.