搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Bookmarks lost after changing password?

  • 5 回覆
  • 5 有這個問題
  • 3 次檢視
  • 最近回覆由 kneisslwill

more options

Hello, I reinstalled my OS X and downloaded Firefox. I forgot my FF account password so I changed it. After that, my bookmarks and passwords did not update after logging into FF.

I followed the Mozilla instructions for restoring my bookmarks but the only date listed was today's date.

I feel after resetting my password my data was lost.

Any help is greatly appreciated.

Thanks.

Hello, I reinstalled my OS X and downloaded Firefox. I forgot my FF account password so I changed it. After that, my bookmarks and passwords did not update after logging into FF. I followed the Mozilla instructions for restoring my bookmarks but the only date listed was today's date. I feel after resetting my password my data was lost. Any help is greatly appreciated. Thanks.

被選擇的解決方法

Sorry, but when you changed the Password for your Firefox Account (used by Sync and some other services that Mozilla provides) all your data was wiped from the Sync server. The old Password was used to generate dual "keys" under which your data was encrypted for 'transit' to the Sync server and while on the Sync server. The new Password created different dual "keys" which couldn't de-crypt your data; thus the Sync server wiped that useless data.

Sync is not intended to be used in lieu of a proper Firefox data backup with a solitary device, like when reinstalling the operating system. With a 2nd device connected to your Sync account your data could have been "recovered" from 2nd device when that device was connected to the SYnc server with the new Password; then your data would have been sync'd to the device with new OS installation & and new Firefox installation.

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

more options

What password did you reset?

more options

My Firefox account password.

more options

Mozilla.org has several separate sections. Each has its own login/password.

more options

選擇的解決方法

Sorry, but when you changed the Password for your Firefox Account (used by Sync and some other services that Mozilla provides) all your data was wiped from the Sync server. The old Password was used to generate dual "keys" under which your data was encrypted for 'transit' to the Sync server and while on the Sync server. The new Password created different dual "keys" which couldn't de-crypt your data; thus the Sync server wiped that useless data.

Sync is not intended to be used in lieu of a proper Firefox data backup with a solitary device, like when reinstalling the operating system. With a 2nd device connected to your Sync account your data could have been "recovered" from 2nd device when that device was connected to the SYnc server with the new Password; then your data would have been sync'd to the device with new OS installation & and new Firefox installation.