Rappport Extension message add-on disabled, but it is not.
My bank asked me to install IBM Security Rapport. Whenever I turn on my computer I get a message that it is installed, but the add-on is disabled. But when I go to enable it the only choice I have is DISable, so it must be already enabled.
My bank asked me to install IBM Security Rapport. Whenever I turn on my computer I get a message that it is installed, but the add-on is disabled. But when I go to enable it the only choice I have is DISable, so it must be already enabled.
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Please contact your support : https://www-01.ibm.com/software/security/trusteer/support/
If they do not have a solution :
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.
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