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When I open an email, the whole thing is highlighted. How do I turn this off?

  • 5 回覆
  • 2 有這個問題
  • 8 次檢視
  • 最近回覆由 FredMcD

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I have to right click on an empty space in the email to turn the highlight off. It is annoying.

I have to right click on an empty space in the email to turn the highlight off. It is annoying.

所有回覆 (5)

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Are you accessing your mail thru Firefox or an email browser?


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

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Thank you!

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Could I suggest going very slowly on your clicks to see whether that makes a difference? Firefox may select words, sentences, paragraphs or more when you double-click and triple-click, so we should rule that out.

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Hi mlgrubbs, I can't figure out how that is happening. The only way I can get that type of selection is to first click on the message and then press Ctrl+a. But then it's blue, not gray (possibly a difference between Windows 10 and Windows 7?).

Do you have any add-ons that might have a reason to select text in a page or in an embedded frame? You can view, disable, and often remove extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions that would have a reason to select page content??

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?