搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I lost my bookmarks during upgrade. I went to restore and it wouldn't work.

  • 2 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

more options

Yesterday, I upgraded versions which caused me to load a new copy of Firefox. In that action, I lost all of my bookmarks. I went to file/restore and it said file not available. I have bookmarked two web pages this morning and now can't find them (it says I have not saved bookmarks).

Yesterday, I upgraded versions which caused me to load a new copy of Firefox. In that action, I lost all of my bookmarks. I went to file/restore and it said file not available. I have bookmarked two web pages this morning and now can't find them (it says I have not saved bookmarks).

所有回覆 (2)

more options

Sorry to hear that and the issue/s.

If Firefox did not put a Folder on the Desktop called OldFirefoxProfile and they are not in here as there would ne a new profile and a older folder profile from date of update :

If there is :

as for the new issue of not bookmarking there is included 2 things to always do......

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's(Win10)) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

Do you mean this?

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.