搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can print document; cannot print an E-Mail-where do I go to fix?

  • 2 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 Telcar

more options

Printer works when I print a file from my documents folder in Office. But when I try to print a message I received in my E-Mail, nothing happens. This is an E-Mail account which was on an older computer which "died" recently and it was loaded onto my new Dell laptop. Used to be able to print from E-Mail on old computer, but cannot from this new computer. Same printer.

Printer works when I print a file from my documents folder in Office. But when I try to print a message I received in my E-Mail, nothing happens. This is an E-Mail account which was on an older computer which "died" recently and it was loaded onto my new Dell laptop. Used to be able to print from E-Mail on old computer, but cannot from this new computer. Same printer.

被選擇的解決方法

Close the above question - my son fixed my problem. With the message open I was clicking on More and then Print. Apparently, that is not the correct place to do the print request. It needs to be done from the area where the lines appear near the upper right corner. My son moved an icon for the correct print command to the task bar for me and not it all works just fine.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

Close the above question - my son fixed my problem. With the message open I was clicking on More and then Print. Apparently, that is not the correct place to do the print request. It needs to be done from the area where the lines appear near the upper right corner. My son moved an icon for the correct print command to the task bar for me and not it all works just fine.

more options

I was hopeful about that solution, but was disappointed in the end. Fact is that I had no problem up to two weeks ago and it's emails only that won't print. They just go on the print queue and stay there. I tried saving the file as a .prn but then Acrobat couldn't open it, saying it may not have been properly decoded. Worked around it by copying the text of the message to a blank Word document. That worked fine, but doesn't seem the right way to go Thunderbird!