I created a WordPress theme using a program and I am now trying to create a new theme in Wordpress. I have all the required files saved in a zip folder. When I upload the zip file to Wordpress, I get a "connection reset has happened while loading." I contacted the program and they said it was a connection error with the server. I do not have an IT background as I am just a designer so I have no idea how to fix this issue. Thank you for your help in advance:)