搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I can't print

  • 3 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 Shadow110

more options

I'm running Firefox Quantum (61.0.1 64-bit) and am unable to print anything on any printer. This includes 3 physical printers as well as Microsoft Print to PDF; none of them function through Firefox. I have tried both wired (LAN & USB) as well as Wireless connections, but am always receiving the same errors (pics attached). I have also tried running Firefox without any addons. Google Chrome and Microsoft Edge work without issue. Curiously, I downloaded Primo PDF and that alone works fine.

When I open the print preview first, I receive the following error upon clicking 'print': Printer Error - An Error Occurred While Printing

When I do not open the print preview first and just hit CTRL-P, I receive the following error upon clicking 'print': Print Preview Error - An Error Occurred While Printing

Please help!

I'm running Firefox Quantum (61.0.1 64-bit) and am unable to print anything on any printer. This includes 3 physical printers as well as Microsoft Print to PDF; none of them function through Firefox. I have tried both wired (LAN & USB) as well as Wireless connections, but am always receiving the same errors (pics attached). I have also tried running Firefox without any addons. Google Chrome and Microsoft Edge work without issue. Curiously, I downloaded Primo PDF and that alone works fine. When I open the print preview first, I receive the following error upon clicking 'print': Printer Error - An Error Occurred While Printing When I do not open the print preview first and just hit CTRL-P, I receive the following error upon clicking 'print': Print Preview Error - An Error Occurred While Printing Please help!

被選擇的解決方法

Hi, thanks for the response. I realized it's my antivirus, McAfee causing the problem. When I temporarily disable access protection and on-access scanner I can print fine. I think my IT group needs to add rules to allow permissions for Firefox. I reached out and are awaiting their response.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

Did you uninstall and reinstall each of those printer driver software? Otherwise FF might've corrupted and to fix the print issue is complete uninstall and deleting the Mozilla folder and then reinstall the Browser again.

more options

選擇的解決方法

Hi, thanks for the response. I realized it's my antivirus, McAfee causing the problem. When I temporarily disable access protection and on-access scanner I can print fine. I think my IT group needs to add rules to allow permissions for Firefox. I reached out and are awaiting their response.

more options

Hi, glad figured it out, Yes Mcafee and about 5 others are a issue.

If you could please Select your Answer as the Solution that Solved the issue so others can find it.