Can't log into bank account. Was told problem w/ Firefox & to use a different browser. Started a month ago.
Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638.
According to the bank, the problem was reported to Firefox and not resolved.
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It is possible that you block essential JavaScript.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/tracking-protection
Thx! Disabling content blocking and Adblock Plus did not work. Same error message. I will try disabling all extensions & restart Firefox later. According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!
EmilyBooth said
According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!
How and where?. By Firefox input or Bugzilla.mozilla.org for example?
Firefox is the name of the web browser as Mozilla is the company.
Just repeating what I was told.
This issue can also be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
- https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear