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Firefox is running as a background app but will not open. Will not open in safe mode. I have tried deleting XULstore.json and Localstore.rdf as forum recommend

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  • 最近回覆由 Scribe

Happygilmore76
Happygilmore76
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Firefox is running as a background app but will not open. Will not open in safe mode. I have tried deleting XULstore.json and Localstore.rdf as forum recommend here: https://support.mozilla.org/en-US/questions/1134645 I'm running Windows 10.0.15063.674 Prefer not to uninstall and reinstall as don't want to lose my profile Grateful for any advice

Steve

Firefox is running as a background app but will not open. Will not open in safe mode. I have tried deleting XULstore.json and Localstore.rdf as forum recommend here: https://support.mozilla.org/en-US/questions/1134645 I'm running Windows 10.0.15063.674 Prefer not to uninstall and reinstall as don't want to lose my profile Grateful for any advice Steve

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Scribe
Scribe
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Hi, can you stop it in the Task Manager (Ctrl+Shift+Esc), select Firefox then End Task at the bottom?

If that doesn't help, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!