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Cannot login cause account is locked, but my account is available on desktop

  • 3 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 Paul

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I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.

I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.
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被選擇的解決方法

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

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I've tried to login in another desktop, with the two-step code input correctly, but still failed

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Solved I've log in the account settings(https://accounts.firefox.com/settings) -- that page didn't reject me. I added the secondary e-mail, confirm the verification, then my account is available.

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選擇的解決方法

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.