Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Videos on bbc.co.uk have not been working for the past few days.

  • 2 回覆
  • 1 有這個問題
  • 15 次檢視
  • 最近回覆由 Martin

Martin
Martin
more options

Using latest Firefox version 71.0 under Windows 10.

When clicking on a video I get "This content doesn't seem to be working. Try again later."

Right-clicking gives; 2.29.5.259a2da.u unknown bitrate ¦ dash (mf_limelight_dash_https) p07xx719 ¦ unknown dimensions Error. 5003 (5000)

Add-ons installed are uBlock Origin (I tried disabling it for the bbc site, no change) and Mail.com mailcheck.

Does anyone have any ideas what might be going wrong?

Thanks in advance, Martin.

Using latest Firefox version 71.0 under Windows 10. When clicking on a video I get "This content doesn't seem to be working. Try again later." Right-clicking gives; 2.29.5.259a2da.u unknown bitrate ¦ dash (mf_limelight_dash_https) p07xx719 ¦ unknown dimensions Error. 5003 (5000) Add-ons installed are uBlock Origin (I tried disabling it for the bbc site, no change) and Mail.com mailcheck. Does anyone have any ideas what might be going wrong? Thanks in advance, Martin.

被選擇的解決方法

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

選擇的解決方法

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Martin
Martin 提出問題者
more options

Thanks cor-el.

I was already using the default theme, and had re-loaded the page quite a few times. 

I then removed the cookies, no change, and cleared the cache, again no change.

I went into safe mode and the videos were working.

I re-started in normal mode and all seems well now.

Why, I have no idea!

Thanks again, Martin.