搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Archive folder is empty. Where did all my 2019 emails go?

  • 4 回覆
  • 0 有這個問題
  • 3 次檢視
  • 最近回覆由 ral52

more options

I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.

I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.
附加的畫面擷圖

所有回覆 (4)

more options

Right click on the Archive folder, choose properties. In the pop up box, choose repair folder. Give it several minutes to run and see if that will make all of the old messages display.

more options

Repairing the Archives folder didn't do anything. In the Properties window, it says there's only 1 message.

Thanks, again, for your help. Please tell me what to do next.

more options

Is this a Pop mail account?

If yes.

In Thunderbird

  • Help > Troubleshooting Information
  • Click on 'Open Folder'

A new window opens showing contents of profile name folder.

  • Click on 'Mail' folder
  • click on pop mail account name folder
  • Post an image showing all contents of pop mail account name folder - make sure 'size' column is visible.
  • You should see a 'Archives.sbd' folder - click on it to see contents.
  • Post an image showing all contents of 'Archives.sbd' folder.

This will allow the forum to see if there is a missing mbox file which is preventing Thunderbird from showing contents of 'Archives'.

more options

That was the first question you asked me and no, it's an IMAP.