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Firefox not responding correctly

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Hilltop Securities launched a new website on 6/1/20. Firefox does not respond correctly on the Login page. Have to use Chrome in order to eliminate constant need for an OTP (one-time-pin).

Hilltop Securities launched a new website on 6/1/20. Firefox does not respond correctly on the Login page. Have to use Chrome in order to eliminate constant need for an OTP (one-time-pin).

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hello

Clear the cache

  • Click the 3 horizontal lines top right of browser . and select Options. ...
  • Select the Privacy & Security panel.
  • In the Cookies and Site Data section, click Clear Data….
  • Remove the check mark in front of Cookies and Site Data. ...
  • With Cached Web Content check marked, click the Clear button.
  • Close the about:preferences page.

Goto Safe Mode:

  • Click the 3 horizontal lines top right of browser.
  • Click new private windows.

i hope resolved your problem then reply back to me.

Thank you And regards,

Arman khan

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Hi Marti, what do you mean by constant? Are you having to enter new pins every page, or every few pages, or is this a problem at login and then you're fine for the rest of the session?

It's not unusual for a site to say it doesn't recognize your device/browser and require that you receive and enter a code, for example, via text message. Usually after you submit that, the site instructs Firefox to set a persistent cookie containing whatever token it requires to recognize that you've satisfied that requirement. I think you see where I'm going: this could be a problem with your Firefox not accepting or retaining all of the necessary cookies for the site.

This article has suggestions for liberalizing your cookie settings to improve site functionality: Websites say cookies are blocked - Unblock them. However, depending on your preferences, we may need to walk through a number of settings options to get it working right for you.