Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Unable to sign into Microsofoft account, using Firefox, (I'm signed in) on my husbands Windows 10 home computer, a Dell Inspirion

more options

I get this error when I try to sign into my microsoft account on Firefox: AADSTS50196: The server terminated an operation because it encountered a client request loop. I am using my home computer which is updated to Windows 10

I get this error when I try to sign into my microsoft account on Firefox: AADSTS50196: The server terminated an operation because it encountered a client request loop. I am using my home computer which is updated to Windows 10

被選擇的解決方法

Hi PAT, I'll confess I haven't Googled/Binged that error code, but any kind of login loop is often associated with a problem with either:

  1. A cached redirect
  2. Previously saved cookies are messed up
  3. Cookie restriction

For #1: Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

Then try reloading the page and signing in again. Does that help?

For #2: Remove the site's cookies (save any pending work first)

If you can open a page on the site with the problem, maybe the login page:

While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page and signing in again. Does that help?

If you can't get to the site but you know the address:

You can remove an individual site's cookies through the "Manage Data" dialog on the Options/Preferences page. Either:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security

Then on the right side, scroll down to the Cookies & Site Data section and click the "Manage Data" button.

Here you can highlight a specific site and select to remove its data, then click Save Changes.

Then try reloading the page and signing in again. Does that help?

For #3: Check/Relax cookie restrictions

This article has more information on how to do this: Websites say cookies are blocked - Unblock them

Any improvement?

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

more options

選擇的解決方法

Hi PAT, I'll confess I haven't Googled/Binged that error code, but any kind of login loop is often associated with a problem with either:

  1. A cached redirect
  2. Previously saved cookies are messed up
  3. Cookie restriction

For #1: Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

Then try reloading the page and signing in again. Does that help?

For #2: Remove the site's cookies (save any pending work first)

If you can open a page on the site with the problem, maybe the login page:

While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page and signing in again. Does that help?

If you can't get to the site but you know the address:

You can remove an individual site's cookies through the "Manage Data" dialog on the Options/Preferences page. Either:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security

Then on the right side, scroll down to the Cookies & Site Data section and click the "Manage Data" button.

Here you can highlight a specific site and select to remove its data, then click Save Changes.

Then try reloading the page and signing in again. Does that help?

For #3: Check/Relax cookie restrictions

This article has more information on how to do this: Websites say cookies are blocked - Unblock them

Any improvement?