搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox is blocking my 12 GB of RAM

more options

A few days ago, my 64 bit Windows 7 Pro running PC started to latch up when I open Firefox. In Task Manager/Performance I see all my 12GB of RAM occupied. If I do not start Firefox, my PC is using only 2.900 GB of RAM. I tried to install Firefox again, using the 327 kB application, downloaded recently from Mozilla and the problem persists. I closed about 25 tabs from those four windows I have opened with no result. I am using now Waterfox and Pale Moon, shall I move everything in those two browsers and quit using Firefox, even if it is my favorite browser? I do not want to use any Google-based browser. Please excuse my poor English and help me. Thank you very much.

A few days ago, my 64 bit Windows 7 Pro running PC started to latch up when I open Firefox. In Task Manager/Performance I see all my 12GB of RAM occupied. If I do not start Firefox, my PC is using only 2.900 GB of RAM. I tried to install Firefox again, using the 327 kB application, downloaded recently from Mozilla and the problem persists. I closed about 25 tabs from those four windows I have opened with no result. I am using now Waterfox and Pale Moon, shall I move everything in those two browsers and quit using Firefox, even if it is my favorite browser? I do not want to use any Google-based browser. Please excuse my poor English and help me. Thank you very much.

被選擇的解決方法

Can you compare two different lists:

(1) Windows 7 Task Manager (Ctrl+Shift+Esc), Processes tab

(2) Firefox's about:processes page

This should allow you to determine which tabs are using the most memory. Can you account for it, or is there excess memory use not listed on about:processes?

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

more options

選擇的解決方法

Can you compare two different lists:

(1) Windows 7 Task Manager (Ctrl+Shift+Esc), Processes tab

(2) Firefox's about:processes page

This should allow you to determine which tabs are using the most memory. Can you account for it, or is there excess memory use not listed on about:processes?

more options

Thank you for your kindness. Meanwhile, I managed to solve the problem by entering Properties of Firefox desktop shortcut and roll back to a previous version, a restore point from June 2020. Now I have opened in Firefox 4 windows with a total of about 35 tabs and my PC uses a total of 4.65 GB of RAM. I will take care to avoid any update to Firefox, even if it bothers me to do it. I hope it will be possible to continue using Win7Pro, I do not like neither Win10, nor Win11. Thanks again. Best regards, Adrian.

more options

I suggest still investigating the high RAM usage as suggested previously. Some sites may require a lot of memory, but over 4GB sounds surprisingly high.

more options

Without Firefox, my PC uses about 2.8 GB of RAM. With Firefox, in a few hours, RAM usage increased to 11.5 GB without opening new tabs or windows, I am just an amateur without many skills, so I have chosen the the radical solution: I will give up using Firefox, I will try to find other convenient Firefox-based browsers, maybe I will try Microsoft Edge, even though people say it wants to know too much. Thank you again. Best regards, Adrian.

more options

Okay, but meanwhile, that sounds suspicious to me so I suggest some malware scans to check whether your system is infected. The following support article suggests tools other users have found helpful: Troubleshoot Firefox issues caused by malware.