搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can receive mail but not send mail

  • 4 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 christ1

more options

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct.

I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue.

I don't know what to do anymore.

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct. I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue. I don't know what to do anymore.

所有回覆 (4)

more options

Does this sound similar? https://support.mozilla.org/en-US/questions/1370885

Then you'll need to talk to Spectrum.

由 christ1 於 修改

more options

Nope, I'm not receiving any error messages. The mail just won't send. Also I'm not with charter, but Spectrum who purchased Time Warner.

more options

Oh... and I did talk to Spectrum. They said that the problem was with Thunderbird.

more options

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.