搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Mozilla won't start

  • 1 回覆
  • 0 有這個問題
  • 7 次檢視
  • 最近回覆由 cor-el

more options

Hello! Recently Mozilla has update and stop working. I am clicking on the icon but nothing happening. Can You give me solutions to resolve this issue, please?

Hello! Recently Mozilla has update and stop working. I am clicking on the icon but nothing happening. Can You give me solutions to resolve this issue, please?

所有回覆 (1)

more options

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support to see if that has effect.


Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.