搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Where do I file a Right To Forget request?

more options

I'm doing some housekeeping and I noticed it's been literally more than 4 years since I've been locked out of the Firefox account associated with my real email address, yet the account still exists. After 4 years. I have to assume my personal information is still there as well. I'd rather not file legal complaints to draw attention to this issue. Who can I contact to have that account permanently deleted?

I'm doing some housekeeping and I noticed it's been literally more than 4 years since I've been locked out of the Firefox account associated with my real email address, yet the account still exists. After 4 years. I have to assume my personal information is still there as well. I'd rather not file legal complaints to draw attention to this issue. Who can I contact to have that account permanently deleted?

所有回覆 (2)

more options

Do you still have access to that email address? If so, you can reset the Firefox Account password to obsolete any data in the account. Because the data was encrypted with a key that contains the old password, it won't be recoverable. But I don't know whether it will actually be deleted. See: I've lost my Firefox Sync account information - What to do.

You also can submit a request through OneTrust using a form linked at the bottom of the privacy policy:

https://www.mozilla.org/privacy/

The link is labeled "See here for Data Subject Access Requests".

I don't know what kind of verification process is involved with those requests.

more options

jscher2000 - Support Volunteer said

Do you still have access to that email address? If so, you can reset the Firefox Account password to obsolete any data in the account. Because the data was encrypted with a key that contains the old password, it won't be recoverable. But I don't know whether it will actually be deleted. See: I've lost my Firefox Sync account information - What to do. You also can submit a request through OneTrust using a form linked at the bottom of the privacy policy: https://www.mozilla.org/privacy/ The link is labeled "See here for Data Subject Access Requests". I don't know what kind of verification process is involved with those requests.

This password resetting gimmick doesn't work for the mere fact that they retain my email address. Since I am locked out of the account, I have no reason to believe that any other personal information was purged. Retaining encrypted data is unacceptable.

I have submitted the request through that OneTrust form.