搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

My Firefox account has disappeared.

  • 1 回覆
  • 0 有這個問題
  • 2 次檢視
  • 最近回覆由 JJAskiz

more options

I used Firefox products very heavily for several years, but switched to chrome about a year ago for work compliance reasons. I tried to log back into my Firefox account using login information stored in my password manager, and I got prompted to make a new account. There seems to be no record of my old account, no saved bookmarks, passwords, or history with other products like Firefox Monitor. To my knowledge I never got a notice that my account was being terminated. Is it possible to recover my account?

I used Firefox products very heavily for several years, but switched to chrome about a year ago for work compliance reasons. I tried to log back into my Firefox account using login information stored in my password manager, and I got prompted to make a new account. There seems to be no record of my old account, no saved bookmarks, passwords, or history with other products like Firefox Monitor. To my knowledge I never got a notice that my account was being terminated. Is it possible to recover my account?

所有回覆 (1)

more options

Hi @Gpmach5,

If your old Mozilla FireFox account got terminated, It might not be recoverable and you might have to make a new Mozilla FireFox account. Please reach out to the Mozilla FireFox Support Team via Email to see if you can get your old Mozilla FireFox account back.

JJAskiz.