搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Cannot migrate profile folder

  • 3 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 david

more options

Hi to all,

I try to migrate TB from an old laptop to a new laptop, but I get an error copying the source profile folder to an external hard drive. The error I get when copying with windows explorer is: 0x80070052 The directory or file cannot be created. The error occurs for roughly 30% of the files.

I also tried Robocopy and FastCopy but with the same result: still 30% of the files do not copy.

The TB version is 102.9.1 on windows 10. The profile folder is 14.8 GB large (so the export tool is not an option). The external hard-disk is formatted as FAT32. The problem occurs with files in the Inbox.mozmsgs sub folder.

Any help is much appreciated.

Hi to all, I try to migrate TB from an old laptop to a new laptop, but I get an error copying the source profile folder to an external hard drive. The error I get when copying with windows explorer is: 0x80070052 The directory or file cannot be created. The error occurs for roughly 30% of the files. I also tried Robocopy and FastCopy but with the same result: still 30% of the files do not copy. The TB version is 102.9.1 on windows 10. The profile folder is 14.8 GB large (so the export tool is not an option). The external hard-disk is formatted as FAT32. The problem occurs with files in the Inbox.mozmsgs sub folder. Any help is much appreciated.

所有回覆 (3)

more options

Suggestion: If copying outside of Thunderbird, be sure that Thunderbird is not running. Another possibility is to use the importexport addon and use its 'export profile' feature.

more options

Thunderbird was not running while copying. About the importexport addon: I understood that that is only working for profiles less than 2 GB. So I did not try that yet since I have 14.8 GB to migrate. Is the 2 GB limit correct or can I also use the addon for larger profile folders?

more options

That warning applies to the thunderbird export, not to the importexport addon