Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

clicking Messenger on Facebook webpage goes to a blank page. Can not see any of my messages

  • 2 回覆
  • 3 有這個問題
  • 12 次檢視
  • 最近回覆由 mlcamilli

hikeadq
hikeadq
more options

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

所有回覆 (2)

Terry
Terry
more options

You could try troubleshoot mode. The page is displaying in Firefox here.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

mlcamilli
mlcamilli
more options

I also have this problem and troubleshoot mode didn't help. I don't have the problem in Microsoft Edge. I've tried everything. Did you get this figured out? Did it just suddenly start working again?