Error Message When Trying to Open the App
Hello,
I am trying to open the Thuderbird app on my Windows desktop PC, however I keep getting the following error message before the program even opens:
``Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.``
I have tried closing the background processes using alt, ctrl, delete. I also tried uninstalling, and then reinstalling the Thunderbird app from the setup file. I`ve also tried deleting the setup file, and installing it again fresh from the website.
Every time, the same error message appears and I cannot open it.
How can I solve this problem?
Thank you so much.
所有回覆 (1)
Maybe it's possible Thunderbird had not completely updated all background processes before computer was shut down, so it still has a setting which the program reads as 'I'm already running'.
Try this:
In bottom search type: %Appdata% - see image below as guide
- select the %Appdata% file folder
- select 'Roaming' folder
- select 'Thunderbird' folder
- Select 'Profiles' folder
- select 'the profile name ' folder
- delete this file : parent.lock
When you Start thunderbird that file will get recreated which is normal.
